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Why should I select a Silly Sam product? TOP
Silly Sam products are high quality boutique items made using the best supplies around! Each item is custom made by hand for your wee one! We take special care to ensure your items are top-notch before they leave our facilities! Quality, Customer Service & making you say 'WOW!' are our highest priorities! We’re certain you’ll love your unique Silly Sam creation! Do you accept Custom Orders? TOP
Yes! Simply contact us at Custom@SillySams.com for your custom order. We can tweak styles that you see on our website or custom create a one of a kind design for you! It’s important to us that your little one have the perfect match for every outfit in her closet! What type of clips do you use? TOP
Each Silly Sam bow is securely attached to either an alligator (pinch) clip or a French (snap) barrette depending on your purchase. Smaller bows intended for infants, for example, will arrive attached to an alligator clip. Our larger bows are attached to a French barrette suitably sized for the bow that you have selected. Both clip types work well with the Silly Sam Interchangeable Headband. Can I change the clip type? TOP
Yes! Simply add a note to your order requesting the clip of your choice, if needed. What ages do your Interchangeable Headbands fit? TOP
Our cotton and nylon headbands are great for infants up to age 5. You’ll find the cotton headbands are SO comfortable and stretchy that they often fit much longer! We know a few Moms who have ‘borrowed’ their daughter’s headbands! How long will it take my order to ship? TOP
Most Silly Sam products are constructed after your order has been placed. This allows you to customize your order, when needed. While we strive to ship your items as quickly as possible orders may take up to 7 business days to ship. (Custom orders, wholesale and other large orders may take longer depending on stock and quantity) Please contact us if you need it fast!! Do you ship internationally? TOP
Yes, we ship to International destinations via USPS Global Priority Mail. What forms of payment do you accept? TOP
You can securely process payment for your Silly Sam products using Paypal. Through Paypal we accept checks, credit cards or funds transfers. Paypal accounts are not needed in order to securely process payment! What is your return policy? TOP
Please see our Customer Service page for our full return policy. Will your bows fray? TOP
NO! We use professional techniques to seal the ends of our ribbon without the use of chemicals. Our techniques ensure long lasting, non-fraying bows wear after wear! We are so certain our bows won’t fray that we will replace any Silly Sam bow that frays! See our Frayed Not!™ Program information for details! What is your Frayed Not™ program? TOP
We’re passionate about making sure your little one looks her best from Bow to Toe! We know your Silly Sam Bows won’t fray, however, we can’t say the same for other bows out there! You might even have one of these Frayed Not!™ bows at your house! If you do, you need to join the Silly Sam Frayed Not!™ program! Simply mail us your frayed bow and we’ll discount your replacement bow 30%!!! Join the FRAYED NOT!™ program today and never settle for anything less than Silly Sam quality! Do you have a Privacy Policy? TOP
YES! Please see our Customer Service page to view our Privacy Policy. How will my gift order be handled? TOP
We LOVE sending Silly Sam gifts for you! We gladly include a complimentary gift card with each gift you purchase! When checking out, please provide the following information in the comments section:
1). That your order is a gift
2). Gift recipients name
3). Gift Occasion
4). Gift Message – including who the gift is from
Invoices will not be included in the gift shipment. They will instead be mailed to the billing name and address used to process the order. Do you offer wholesale accounts? TOP
Yes, we offer wholesale accounts for boutiques interested in reselling our products. For additional information visit our Retailers area. I am looking for a color or style that I do not see listed on your website. Do you have other ribbons available? TOP
YES! Please contact us at Custom@SillySams.com with the specifics of your custom request. Minimally we’ll want to know the style and colors that you’re interested in. When possible, please attach a picture of the item we’re matching. |
